Look Up and Get Lost – Stargazing Group Experience

Terms & Conditions

• Full payment of your experience is required at time of booking.
  Upon payment, you agree to and accept Good Heavens’ Terms and Conditions and Cancellation Policy, as outlined below.
• Participants must accept that we are unable to guarantee full clarity, ideal skies, or visibility of certain objects. Experiences operate in a marine environment where the weather can change rapidly.
• Where the Experience is cancelled by Good Heavens either prior to or during the experience, due to the weather conditions, a full refund will be given.
• Periodically, experiences may be subject to partial cloud cover for some or all of the tour, or to full cloud cover for some of the experience. In this event we will continue the tour using the sky which is visible and/or available. We may also make use of a multi-media presentation.
• Please arrive at the time and location stated on your confirmation email. The experience will start on time, and arriving late disturbs the other participants and means that you miss out on a portion of the experience. If there is any reason for the time and/or location to change, we will contact you in advance of your experience.
• Translators may not operate on group experiences due to the disturbance to other guests.
• Please be aware your experience is not subject to partial refunds or discounts for any reason, including the weather (see Cancellation Policy below)
• Good Heavens reserves the right to cancel or change the duration and/or location of the experience in response to weather or environmental conditions.
• If you have any questions regarding the likely format of the experience and/or weather, please ask us prior to the experience occurring.
• Customers are informed that participation in group photos is purely voluntary, as these images may be made publicly available through Good Heaven’s website and/or social media pages.

Cancellation Policy

• In the event of rain or poor weather conditions, experiences may be cancelled by Good Heavens. A full refund will be issued, minus the dining component where applicable.
• If you cancel your booking more than 4 days prior to your experience’s departure, you will be reimbursed the full fee.
• If you cancel your booking less than four days prior to your experience’s departure, we cannot issue a refund.
• Refunds will be processed within ten working days whenever possible and will, where possible be made in the same form as payment was taken.
• If you made the booking through a booking/travel agent or any other third party for your tour, the cancellation policy will follow the agent’s regulation. It is then your responsibility to approach them directly for a refund.