Terms and Conditions

Terms and Conditions Full payment of your tour is required at time of booking. Upon payment, you agree to and accept Good Heavens’ Terms and Conditions and Cancellation Policy, as outlined below. Tour participants must accept that we are unable to guarantee full clarity, ideal skies, or visibility of certain objects. Tours operate in a marine environment where the weather can change rapidly. Where the Tour is cancelled by Good Heavens either prior to or during the tour, due to the weather conditions, a full refund will be given. • Periodically, tours may be subject to partial cloud cover for some or all of the tour, or to full cloud cover for some of the tour. In this event we will continue the tour using the sky which is visible and/or available. We may also make use of a multi-media presentation. • Please be aware your tour is not subject to partial refunds or discounts for any reason, including the weather (see Cancellation Policy below) • Good Heavens reserves the right to cancel or change the duration and/or location of the tour in response to weather or environmental conditions. • If you have any questions regarding the likely tour format and/or weather, please ask us prior to the tour departure. • Customers are informed that participation in group photos is purely voluntary, as these images may be made publicly available through Good Heaven's website and/or social media pages. Cancellation Policy • In the event of rain or poor weather conditions, tours may be cancelled by Good Heavens. A full refund will be issued. • If you cancel your booking more than 4 days prior to your tour’s departure, you will be reimbursed the full tour fee. • If you cancel your booking less than four days prior to your tour’s departure, we cannot issue a refund. • Refunds will be processed within ten working days whenever possible and will, where possible be made in the same form as payment was taken. • If you made the booking through a booking/travel agent or any other third party for your tour, the cancellation policy will follow the agent’s regulation. It is then your responsibility to approach them directly for a refund. • If you wish to forego the tour due to weather, we will endeavour to book you on a suitable alternative tour within 1 year. Privacy Policy Definitions: In this privacy policy: “Personal Information” means the type of information described in 2.1. “Services” has the meaning ascribed in clause 1.1.2 of our Terms and Conditions. A reference to “we“, “our“, or “us” means Good Heavens and reference to “you” or “your” means a client of ours or any other person visiting or using the Good Heavens website. Personal information If you engage our services we will ask you to provide us with certain Personal Information. This information may include, but is not limited to, your name, contact details, email address, credit card details, and any other details necessary to enable us to provide you with the services you have requested. Where you complete any of our online forms the Personal Information you give us will be used by us to provide the information or services you requested. This information will be held with the utmost care and security. We will not sell, trade or share this information with anyone. We do not capture or store any Personal Information about individuals who look at our website, except where you choose to give us your personal details by email or an online form to enquire or buy a service on our website We will keep your Personal Information private and confidential unless we have to disclose your Personal Information by law or you ask us to disclose it. We may use your Personal Information for: Providing you with the services you have requested; Confirming that any existing information we hold about you is true and accurate; Confirming your identity; Undertaking credit checks; Assisting us in enforcing our rights under any contract we may have entered into with you; Communicating with you via newsletter or other promotional campaign; Providing you with effective customer service; and Anything else as agreed between you and us when you engage us to provide Services to you. We will ask for your consent before using your Personal Information for anything other than what is set out in this privacy policy. Website, cookies and email To improve the experience on our site, we may use ‘cookies’. Cookies are an industry standard and most websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website. Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and website usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google. We collect and store only the following information from people visiting our website that is automatically recognised: the date and time, the originating IP, the type of browser and operating system used, the URL of the referring page, the object requested, and the completion status of the request. People who visit our website remain anonymous as none of the data we collect is linked to any personal information. The information only allows us to work on any problems with our server, and look at the popularity of the pages on our website, so that we can continually improve our site. We may use Mailchimp for our marketing automation platform. By joining our mailing list you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms. Joining our mailing list is optional, although recommended. If you have signed up to our mailing list and would like to unsubscribe, simply email us at info@goodheavens.co.nz with “Unsubscribe” in the subject area, and you will be removed immediately. Alternatively, all emails sent via Mailchimp also have an unsubscribe link in the footer. Credit card information No credit card details are kept by us for security reasons. Summary of Your Rights Under the GDPR Under the GDPR, you have: – the right to request access to, deletion of or correction of, your personal data held by us; – the right to complain to a supervisory authority; – be informed of what data processing is taking place; – the right to restrict processing; – the right to data portability; – the right to object to processing of your personal data; – rights with respect to automated decision-making and profiling.